Opportunity Expired
Tatauranga Aotearoa Stats NZ is dedicated to diversity, equity, inclusion, health and wellbeing. We welcome every gender, ethnicity, ability, religion, age and background and encourage people to be their authentic selves.
We are part of the support group of Digital Business Services (DBS) at Stats NZ. You will work as part of a team, and with our users both within Stats and on behalf of the agencies we host, to deliver the outcomes Stats NZ deserves, ensuring its continuing success for Aotearoa.
You are the point of contact for our people and services. You own the user experience, including improvement & resolution processes; from initial contact providing responsive support & outcomes to identifying improvements and driving their delivery. Our services will be enhanced along with your career and enjoyment working here.
You'll need to have exceptional customer service skills, enjoy learning on the job, figure out how our systems work, and have a desire to resolve issues and answer questions no matter how simple or complex they are.
To ensure our staff are supported we operate from 8.00 am to 5.00 pm and we have an after-hours weekly roster for hours outside of these times.
We are looking for customer-focused people with a positive attitude and a willingness to learn. We are willing to provide additional training to build on your technical experience.
We encourage and consider transferable skills and experience gained from outside of work e.g., cultural, community work, sports, volunteering, or a comparable role in a different sector or industry.
Tauranga Aotearoa - Stats NZ is a Central Government employer of around 1400 people across Aotearoa. We provide data and statistical outputs to support the decisions that the Government, Māori and Iwi organisations, businesses, NGOs and New Zealanders make every day. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.
We encourage you to be you in your application! We are truly committed to diversity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in these areas, but you do need to be on board with learning. And please let us know in your application if we need to make any specific accommodations during our process.
Please reach out to Vivienne Hart to arrange a kōrero (chat) before you apply if that is what you need from this process. Or reach out to us with any questions.
Note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers this date may change). You may be asked to complete a pre-interview screen via phone or video.
The opportunity is available to applicants in any of the following categories.
New Zealand
New Zealand Temporary Work Visa
New Zealand Citizen
New Zealand Permanent Resident